AIGoChat Help Center

Getting Started

1. Registration & account

Click Start Free on the homepage. Enter your email and password - no credit card required. After registration you go straight to the dashboard.

2. Create your first chatbot

In the dashboard click New chatbot. Fill in three fields:

1. Name - visible only to you in the dashboard.
2. Response language - chatbot replies in the selected language.

3. Add knowledge

Go to the Knowledge tab. Three quick options:

4. Embed chatbot on your site

Go to the Embed tab. Copy one <script> tag and paste it before the closing </body> on your site.

<script
  src="https://app.aigochat.com/widget.js"
  data-chatbot-id="YOUR_CHATBOT_ID"
  defer
></script>

Chatbots

Basic configuration

In the chatbot's General settings you'll find:

AI model selection

AIGoChat supports leading AI models. Model selection is available in the Professional and Business plans - all API costs are included in your subscription.

Model selection available from the Professional plan. Upgrade your plan to unlock all AI models.

Appearance & branding

In the Appearance tab you can fully customize the chatbot to your brand:

• ✓ Primary color and button color - hex or color picker
• ✓ Chatbot logo or avatar (PNG, JPG, max 1 MB)
• ✓ Widget position: bottom-right or bottom-left
• ✓ User bubble color, bot bubble color, header text color
• ✓ Offset from edge (bottom and side, in pixels)

Behavior & tone

Use System Instructions (Professional & Business) to set tone and rules:

You are a helpful assistant for Acme Inc.
Always respond in English.
Do not discuss competitors.
If you don't know the answer, direct to: help@acme.com

AI Personas

Create multiple AI personas with different names, avatars and personalities. Assign them to chatbots or rotate automatically. Available from Starter plan.

Go to AI Personas in chatbot settings → click Add Persona → set name and upload avatar.

Knowledge Base

Website crawler

The crawler automatically visits all subpages, collects content and builds the chatbot's knowledge base.

File uploads

Upload documents in popular formats - AIGoChat automatically extracts text and adds it to the knowledge base.

Maximum single file size: 25 MB. Total knowledge base limit depends on plan (1 MB Free, 5 MB Starter, 50 MB Professional, 500 MB Business).

Manual Q&A

Add specific question–answer pairs for precise handling. Ideal for prices, opening hours, return policies etc.

You can also bulk-import Q&A from a CSV file (columns: question, answer).

Knowledge management

In Knowledge → Sources you can:

• ✓ Delete individual sources or files
• ✓ Re-run a crawl for a specific URL
• ✓ Check how many tokens each source uses
• ✓ Set automatic re-crawl (weekly / monthly)

Widget Embedding

JavaScript code (universal)

Works on any HTML page. Paste before </body>:

<!-- AIGoChat Widget -->
<script
  src="https://app.aigochat.com/widget.js"
  data-chatbot-id="YOUR_CHATBOT_ID"
  defer
></script>

Your unique data-chatbot-id is found in the Embed tab of chatbot settings.

WordPress

Two installation options on WordPress:

add_action( 'wp_footer', function() { ?>
  <script src="https://app.aigochat.com/widget.js"
    data-chatbot-id="YOUR_CHATBOT_ID" defer></script>
<?php } );

Shopify, Wix, Webflow and others

On every platform paste the tag in the section responsible for custom HTML or scripts:

Live Conversations

Monitoring conversations

In the dashboard go to Conversations. You'll see all active and ended sessions. Each conversation includes:

• ✓ Full message history in real time
• ✓ Page URL from which the visitor started the conversation
• ✓ Session duration and number of messages exchanged
• ✓ Visitor's email address (if provided)

Agent takeover

Any active conversation can be taken over manually to respond directly to the visitor.

1. Open the conversation in the Conversations list.
2. Click Take over - AI pauses automatically.
3. Type messages in the chat field on the right.
4. When done, click Hand back to AI - chatbot resumes.

Message reactions

Visitors can react to chatbot messages with emoji. Agents see reactions in the dashboard to quickly gauge customer satisfaction. Available on all plans.

Voice calling

Visitors can request a voice call directly from the chat widget. The agent receives the call in the dashboard - no phone number required. Available from <strong>Professional</strong> plan.

Enable voice calling in chatbot settings → Features → Voice calling.

Conversation archive

Ended conversations go to the Archive. You can search, filter by date or chatbot, and export to CSV (available from Starter plan).

Team Management

Inviting members

Go to Settings → Team → click Invite member → enter email address. An invitation is sent and valid for 7 days.

Roles

AIGoChat has two roles:

Plan limits

Number of team members depends on plan:

Analytics

Stats overview

In the Analytics section you have access to key chatbot metrics:

Daily email digest

From Starter plan and above you receive a daily morning email with the previous day's summary: number of conversations, most common questions and ratings. Digest can be disabled in Account Settings.

API

Authentication

All requests require the Authorization header:

Authorization: Bearer your_api_key

Generate your API key in Settings → API Keys. Each key can be named and revoked at any time.

Main endpoints

Widget API - JavaScript events

The AIGoChat widget emits events you can listen to from your code:

// Chat opened
window.addEventListener('aigochat:open', () => { ... });

// Message sent
window.addEventListener('aigochat:message', (e) => {
  console.log(e.detail); // { text, sender, timestamp }
});

// Visitor provided email
window.addEventListener('aigochat:email', (e) => {
  console.log(e.detail.email);
});

// Programmatically open / close widget
window.AiraChat.open();
window.AiraChat.close();