The best AI chatbots don’t completely replace humans – they complement their work. AIGoChat offers a Human Takeover feature that lets agents take over any conversation in real time.
How does it work? From the dashboard you can see all active conversations. Clicking the “Take over” button pauses the AI and you respond directly to the customer through a live chat interface. When you’re done, you can hand the conversation back to the AI.
When to use takeover? When a customer has a complex problem requiring empathy, when the conversation involves a complaint or return, when personalised offers are needed, or when AI encounters a question outside its knowledge base.
Full live chat works directly from the AIGoChat dashboard with no additional tools required.